CUSTOMER SERVICES
SHIPPING
We endeavour to ship your order within 2-3 working days.
We will email you confirmation of your purchase and to confirm shipment.
All orders will be sent by Royal Mail 1st or 2nd class, with proof of postage. If you would like your parcel sent any other way, or would like signed for or recorded delivery please send us an email.
Estimated Delivery Times & Charges
UK: 2-3 working days. £5.00
Europe: 3 - 5 working days. £10.00
Rest of the World: 5-7 working days. £10.00
Please note that VCL cannot accept responsibility for delays caused whilst in transit, however we will do everything we can to assist you with any issues that might arise.
RETURNS
All items are sold as seen. We are very thorough with our descriptions and sizing, and provide clear details of our garments and products.
We do our very best to ensure all colours, fabrics and materials, are representative.
Please ask us for any additional information before you make the your purchase, we are happy to help.
We do not offer refunds.
If you feel the product(s) you have received are grossly misrepresented, please contact us within 7 days of receiving the goods. Returns will be judged on a case by case basis.
PAYMENTS
All prices are exclusive of shipping charges.
We accept payments by paypal.
You can use a debit/ credit card to pay via Paypal without having a Paypal account.
Payments must be made in full before your order is shipped.
Click here for more information on PayPal payments.
We are here to help, if you can’t find the answer to your query please contact us at : hello@vintagecollectivelondon.com