OUR RETURNS POLICY IN FULL
 

Vintage Collective London — Returns & Exchanges Policy (UK)

 

At Vintage Collective London, we take great care to describe and photograph each item accurately. All pieces — including clothing, accessories and eyewear — are vintage or deadstock and often one of a kind. As such, we do not offer refunds, and exchanges are only possible in limited cases.
 

Please note:
 

- We do not offer refunds unless the item is faulty or not as described, in accordance with the Consumer Rights Act 2015.

- Exchanges are not usually possible, as most items are unique and may not be replaceable with a similar style, size or item.
 

Faulty or Misdescribed Items
 

If your item arrives and is significantly damaged, faulty, or not as described, you are entitled to a full refund or repair. Please notify us within 14 days of receipt by emailing info@vintagecollectivelondon.com with:
- Your order number
- A clear description of the issue
- Photographic evidence, where applicable

We will review your request and respond within 3 working days.
 

Items Not Eligible for Return or Exchange
 

Due to the nature of vintage and deadstock items, returns and exchanges are not accepted for:
- Change of mind or fit
- Minor wear consistent with age (e.g. light scuffing, minor fading)
- Items marked as final sale or archive

We always aim to note any significant flaws in the product description, so please read carefully before purchasing.

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Eyewear Notice

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All eyewear is sold as vintage or deadstock and may require lens fitting by a qualified optician. We recommend checking measurements or asking us any questions before purchasing, as most frames are one of one.

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Return Process for Accepted Cases

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If your return is accepted:
- Items must be returned within 14 days of notification
- Items must be returned in the condition received
- Return shipping is the buyer’s responsibility unless the item is confirmed faulty

Once received and inspected, we will issue a refund or replacement, as agreed.